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FREQUENTLY ASKED
QUESTIONS
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SHIPPING & RETURN POLICYSHIPPING POLICY ​Most orders are shipped out 3-7 Days from the date the order was placed. You will receive a tracking number with your order. RETURN POLICY We have a 14-day return policy, which means you have 14 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We’ll also need your order number / email for proof of purchase.
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NO RETURN OR REFUND POLICYUsed/lit candles and other used products we offered can NOT be returned or refunded due to their nature. HOWEVER, we will replace products that are damaged during shipping with photographic proof within 24 hours of delivery.
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DO YOU OFFER LOCAL DELIVERY?Yes! We offer local delivery in the Detroit, Mi area for a small delivery fee
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WHY DO WE MEET IN A PUBLIC PLACE FOR CUSTOMER PICKUP?ADORE ME CANDLE CO LLC. is an online store for the time being. Until AMC CANDLE CO. expands to a store front, we are giving our local customers the option for pickup at a public, local address. This ensures the safety of our customers and our staff..
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WHAT TYPE OF WAX DO YOU USE IN YOUR CANDLES?Our wax is a Natural Soy Blend that offer a lasting fragrance throw through out the life span of the candle..
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COUPON OFFERSAny coupons must be used at the time of purchase. Coupons cannot be added once the order has been paid for.
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DO YOU SELL WHOLESALE?Yes.. Email AdoreMeCandlesCoShop@gmail.Com for wholesale pricing.
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HOW DO I CANCEL MY ORDER?Contact customer support within 20 minutes of your order being placed With the Name on the order, email and order # Number. An order that has exceeded the 20 minute mark cannot be canceled as it is too far along in our picking and packing process. Email: AdoreMeCandlesCoShop@Gmail.Com
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